Managed Services

What are Managed Services?

Managed services is the ability for individuals or companies to hire a professional, reliable, and independent technology service company to become their IT department. By having an entire IT department on your team, your technology headaches and downtime will be reduced. Just like your automobile, computers work better when regularly maintained. We are prepared to become your IT department.

How do Managed Services work?

Instead of waiting for your computer to break, then waiting again for it to be repaired, we will perform regular maintenance on your computer to keep it running at peak performance. We install a small program on your computer, that helps automate this process. Once we begin managing your IT needs all services will be covered.

 

Managed IT Service Plans

In the past, when your computer systems broke down or had problems, you called an IT professional who came and fixed your problems, typically for an hourly fee. This outdated form of service is called “break/fix,” and was a losing proposition for both providers and customers.

Nowadays, businesses of all sizes are choosing managed IT services to help maintain their computer assets and prevent problems before they arise. Rather than simply providing a fix when your system is down, managed IT service focuses on preventative maintenance and monitoring of your system to keep it running at peak performance.

Why Choose Managed IT Services?

When you have a managed IT service plan in place, you don’t have to think twice about calling in a professional to get problems fixed right and as quickly as possible. Often, you don’t have to think about it at all: IT monitoring and proactive services frequently alert your provider so it can fix problems before you even have a chance to notice anything is wrong.

Managed service is both more effective and typically more affordable for businesses than hourly IT service. Companies usually pay a flat monthly rate that’s priced based on the number of devices covered. The cost is predictable, so you never have a devastating IT bill, and the service is proactive, minimizing your productivity losses.

Why Choose MicroTech Services?

MTS offers affordable, conveniently managed IT service plans tailored to your business’s needs and goals, so you get only what you want without paying for extra features you don’t need. Our free new client onboarding allows us to take the time at the beginning of our relationship with your company to develop a thorough understanding of your business and your system. Then, we’ll recommend a plan with features that are right for your business now while offering flexibility for your business to grow in the future.

MTS also guarantees your satisfaction. If, at any time during our contract period, you are unhappy with our service, you have the right to demand satisfaction within 30 days. If we don’t deliver, you are free to terminate the agreement.

Our goal is your seamless operation. We aim to deliver an IT system that you don’t have to think about because it never breaks!

If, however, a problem should come up, the MTS difference is access to a full staff of technicians standing by. Whether you have a critical issue incapacitating all users on your system, a major issue causing downtime for one user, or an important repair issue, our response team can get to work remotely in as little as 15 minutes. Ask about our available round-the-clock helpdesk support, on call 24 hours a day, 7 days a week, 365 days a year.

What Kind of Services Does MTS Offer?

Some professional IT services that may be right for your business include:

  • Remote IT troubleshooting & servicing

  • Anti-virus management

  • Anti-spam management

  • Remote backup services

  • Server monitoring

  • Desktop monitoring

  • Standard patch management

  • Active preventative maintenance

  • Network device monitoring

  • On-site service

  • Asset tracking

  • Emergency response service (including after hours & weekends)

  • Computer/laptop in-store repair

  • PC hardware & software sales

  • Software assurance for all Microsoft products

  • Complete hosted cloud work environment

  • Annual review report and meeting with company CEO or representative

  • Various levels of system monitoring, up to full-time (24 hours a day, 7 days a week, 365 days a year)